Terms and Conditions
1. Safety
Ensuring the safety of our employees is paramount. To minimize the risk of injury, our team is unable to perform tasks such as moving heavy objects, flipping mattresses, or handling biohazardous materials including vomit, blood, urine, or excrement.
Furthermore, our employees have the right to refuse service if evidence of pests or rodents, such as cockroaches, rats/mice, maggots, or bed bugs, is found.
We do not tolerate any form of harassment or bullying towards our employees. By engaging our services, you agree not to make derogatory or offensive remarks to any Cleaning Service Solutions staff member.
In the event that an employee feels their personal safety is compromised and must leave the job site, the client remains liable for the full service cost.
2. Scheduling
We provide a 2-hour arrival window. If you require a specific appointment time, please specify this at the time of booking, and we will do our best to accommodate your request.
3. Service Limitations
- Furniture weighing over 15 lbs cannot be moved.
- Our policy limits climbing to a 2-step ladder; however, we will use extension dusters to reach visible areas.
- We do not service areas considered or potentially considered biohazardous, including tasks involving cat litter boxes, human or animal waste, mold, and hoarding situations.
- Please note that we do not clean blinds or drapes.
4. House / Apartment Preparation
For efficient service, please tidy your home before our arrival. Failure to do so may result in an additional deep cleaning fee.
5. Payment Requirement
We accept MasterCard, Visa, Bank Transfer, Zelle, Paypal, and cash payments. We do not accept checks. Full payment is due 24 hours prior to your scheduled cleaning. Failure to submit full payment may result in cancellation, requiring rescheduling of your service.
6. Cancellation & Lock Out/Turned Away Fee
If our team is unable to access your home due to a locked door, security alarm, or being turned away, a charge equal to 50% of the service fee will apply.
7. Confirmation
Booking online does not guarantee availability. A confirmation email will be sent, and we recommend contacting us to finalize your reservation.
8. Refunds/Re-Cleans
We do not offer refunds except in cases where we fail to confirm or arrive at the service location. If dissatisfied, notify us within 24 hours, and we may arrange a re-cleaning.
9. Valuables
Please secure irreplaceable or expensive items to prevent accidents during cleaning.
10. Repairs & Damages
Cleaning Service Solutions assumes no responsibility for damage caused due to faulty or improper installation of items. Please inform us of any items in your home that require special attention in this regard. Our cleaning team will inform the customer immediately of any accidental damage that occurs during the job. In the event that the customer discovers any damage to the home as a result of our cleaning service, we ask that you notify Cleaning Service Solutions within 24 hours of the service. If notification is made after this time frame, we reserve the right to refuse compensation. We understand that accidents happen. If we are responsible for damage to your home or belongings, we will contact you as soon as possible on the same day of the cleaning. We will make every effort to repair, replace or compensate you for any items we have damaged.
We will not be responsible for pre-existing damage, faulty fixtures, scratches, dents in windows, paint, furniture, floors, walls, or other items that are not in good condition (such as heavy pictures hung with thumbtacks instead of being properly anchored to the walls). Items of value, both monetary and sentimental, must be stored or cleaned by the owner during the cleaning day.
All surfaces, such as marble, granite, wood floors, among others, are expected to be sealed and ready to be cleaned without causing damage by using common cleaning products.
11. Pricing
Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.
12. Solicitation of Staff
We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,000 fee should the client hire any of Cleaning Service Solutions employees while they are employed by the company or within three years following the employee’s last day as an employee of Cleaning Servicio Solutions.